"At ITSM-NG, we're proud of what we produce !
100% free software solutions made in France."​

Asset Management is the process of ensuring that an organization's assets are accounted for, deployed, managed, upgraded and disposed of when the time comes. IT assets include hardware and software systems. Given that IT assets have a limited useful life, IT Asset Management makes perfect sense. With ITSM-NG, the lifecycle of IT assets can be managed proactively. Each organization can define unique stages in this lifecycle, such as planning, procurement, deployment, maintenance and retirement.

The Service Desk is at a crossroads. It is the main point of contact between the IT department and users. It forms the cockpit of the information system, enabling the IT Department and the managers of the various departments linked to information and communication technologies to manage it.

ITSM-NG's helpdesk function is rich, adapted to the needs of ServiceDesk players and implements ITIL procedures. This makes ITSM-NG one of the most advanced helpdesk tools available.

By using ITSM-NG's contract and compliance management, you can ensure that all your IT contracts are renewed on time and in a rational manner, giving you greater visibility and control. You can create rental, support, maintenance and warranty contracts to cover all your IT assets, non-IT assets, software and software licenses. Your contracts can even be linked to your suppliers.

ITSM-NG's full-web interface lets you manage profiles, interfaces, groups, entities, rules, dictionaries and much more... Whether you're an administrator, technician or hotliner... All management, configuration and routine actions are performed via a browser. So you can access ITSM-NG from any device, anywhere!

ITSM-NG is also a complete set of tools for managing projects, taking notes, feeding a knowledge base and managing your equipment reservations, to name but a few...

ITSM-NG takes advantage of its plug-in engine to extend the functional scope of the software. A plugin can be used to add additional functionalities such as automatic inventory, add forms, add fields... The list goes on...